Reservation Policies 2007/08 - Homes and Town Homes


Occupancy:
The occupancy limits posted on each properties web page are the maximum number of guests including children allowed. Our homes and town homes are located in quiet residential neighborhoods; excessive noise, parties, and or occupancy violations will result in fines of up to $2,000/day. Hawaii Vacation Condos Inc. also reserves the right to terminate occupancy without refund should violations of house rules or occupancy limits occur.

Rates:
Prime Season: January 5 - April 11, June 21 - August 20 and November 20 - 28.
Regular Season: April 12 - June 20, August 21 - November 19 and November 29 - December 19.
Holiday Season: December 20 - January 4. (Check for rates).
Rates are subject to Hawaii State Taxes, current GE @ 4.166% and TA @ 7.25%, and subject to change.

Minimum Stay Policy:
Prime and Regular Season, 7-night minimum, Holiday Season, 14-night minimum.

Payment Policy:
A three (3) night deposit is required within 10 days of booking your reservation. Major credit cards are accepted (American Express, MasterCard, Visa), you may use a credit card to establish credit only. Final payments are due 45 days in advance of arrival, except for Holiday Season December 20 - January 4; when final prepayments are due by October 15. Unprinted checks and or debit cards are not accepted.

There are no refunds made after full payment "date" unless the space is resold.
**We request that All Final payments be made by check or money order in U.S. Funds only**


Credit Card Authorization & Security Deposit:
Town homes: Reservations are not confirmed until we receive the initial three-night deposit and a signed Credit Card Authorization Form (CCAF). The CCAF establishes credit and guarantees payment for charges that may result from any damages, excessive cleaning, house rules violation fines, or loss to the property or it's contents; caused by guest during their stay. Homes: Reservations are not confirmed until we receive the initial three-night deposit, acknowledged House Rules & Liability Release, and security deposit. When booking, you may make your initial deposit and confirm your reservation with our service respresentative. All deposits shall be held in client trust accounts; any interest earned on security deposits shall be paid to Whalers Realty Management.

Additional Charges resulting from any damage, lost items or excessive checkout cleaning will be charged to the credit card on file. All items are inventoried; report any damage or loss for leniency. Whalers Realty Management Company Inc. is not responsible for lost or stolen items. You must adhere to all property rules and regulations.

Cancellation Policy:
All payments are non-refundable after final payment due date unless space is resold. If cancellation is called in prior to final payment "date", monies are refundable less a $40 cancellation charge and any insurance charges. No refunds are made for un-used nights regardless of cause. Reservations are unit "specific" and cannot be changed by guest after "full payment date". To protect your investment, optional Travel Insurance is available and priced on your confirmation; call 1-800-207-3565 for details.

Maid Service:
We provide a checkout cleaning only; additional maid service is available at cost. Your unit will be prepared for your arrival including linens, two sets of towels per person, starter kitchen and bathroom amenities, i.e.: dish washing liquid, dishwasher soap, paper towels, soap and toilet paper are provided but not replenished. **Beach towels are not provided**

Maintenance:
All of our units are individually owned and decorated. Please do not remove linen, dishes or other items from the unit, as they belong to the owner. Additional charges will be incurred for damages, lost items, or excessive checkout cleaning caused by guests during their stay.

Every effort is made by property manager to keep properties in good working order. However, no guarantees or refunds are made with regard to the mechanical failure of appliances, video/audio equipment, or any household systems. The earlier you report a problem, the sooner we can solve it.

Check-in:
Instructions including lock box codes and security gate codes will be mailed upon receipt of "full" payment with acknowledged CCAF or House Rules & Liability Release, Check-in time is 3 P.M.; Checkout time is 11 A.M. A late checkout "must be prearranged" and is subject to a 1/2-day charge. Lockbox: If your property requires a lockbox: A push button lock box is by the door of your vacation condo. Punch in the number listed on your final confirmation and press down on the top black button. Open the lock box and use the key to enter your condo. This key should be left in the lock box; there are 2 keys inside the unit.

Reservation Guarantee:
Hawaii Vacation Condos Inc. cannot absolutely guarantee specific reserved unit numbers or accommodations. Hawaii Vacation Condos Inc. reserves the right to substitute alternate accommodations of similar type up to and including the day of arrival. All reservations are subject to change or cancellation for reasons including by not limited to strikes, owners request, sale of unit, acts of God, or failure of guests to vacate as scheduled.

Disclosure:
Although we hire professional pest control services your experience in the tropics may include pests, which cannot be completely controlled, such as insects, rodents, and friendly geckos. You may also experience dangerous ocean conditions, security issues and strong sun. There are no lifeguards at the pools or beaches. We ask that you be aware of your surroundings and take appropriate precautions.
**Hawaii Vacation Condos is not responsible for lost or stolen items**


Registration
PUAMANA guest's only. Pickup your parking pass and pedestrian gate code at the clubhouse. Registration Fee: $6.00 per day, maximum of $60. Includes first car free, add $10 for second car, two car maximum. Fee for second car will be collected upon registration. (Subject to change).

Parking: Homes and Town homes
Please check your properties web site for limits or special instructions regarding parking, there are some properties with a one car maximum.

Hawaii State Law prohibits Smoking in all areas open to the public that include, but are not limited to restrooms, lobbies, reception areas, hallways, bars, vacation rental rooms & lanais, restaurants, retail service establishments and retail stores. Thus all of our accommodations are Non-Smoking.




**NO PARTIES OR SMOKING ALLOWED AT ANY OF OUR PROPERTIES**


Acceptance of Terms and Conditions:
Confirming your reservation is deemed acceptance of the above policies.

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